On-Call Management Made Easy

Deliver exceptional support, increase reliability and response times, and build greater customer trust. 

FeaturesDemoPricing

Features

One Number

Is your current call management system helping or hurting your brand?

Your phone system is an extension of your company brand. OnCall IQ helps protect your brand reputation by ensuring your techs know who's on-call when, routing incoming calls to the right person every time, and providing visibility and accountability with each call.

Route Calls to the Right Person

Whether you’re forwarding your office line, or using an answering service, we make it easier. Incoming calls are routed to your team automatically. Just define the routing plan and let it work. Any changes you make are easy and take effect instantly. Local numbers are available in the USA, Canada, Australia, and more.

After-hours calls are critical to your business, and your reputation is at stake with every call. Are your after-hours calls being answered by your team? What is the experience like for your customers? OnCall IQ helps you make sure every call is either answered or returned in a timely manner.


Gain Greater Visibility and Accountability

Update Users with Notifications

Keep your on-call team in sync with notifications. No more guessing who’s on-call. Not only can you see who’s on-call in the admin portal, but your team members get notified when their on-call shift begins and ends. You can also get notified about other events, like when a customer leaves a voicemail.

Record and Log All Calls

Knowledge is power. Knowing the outcome of every call, whether missed, answered, left voicemail, etc helps you measure the effectiveness of your on-call team. Improve your processes by tracking and recording every call with detailed logs filterable by date, outcome, etc.

Unlock The Potential

"We were concerned our call center wasn't answering calls in a timely fashion, and were upset when we noticed hold times were +5 minutes. Then we were downright embarrassed to learn the call center agents were not always knowledgeable and/or professional when the call was finally connected. OnCall IQ helps us ensure a high level of service with every call."

Sharon Baranky | Cool Calgary Air Condition & Mechanical Maintenance

Pricing


Get our introductory price plan with core call routing

 and on-call management features.

Get our introductory price plan with core call routing

 and on-call management features.

Incoming call routing

1 phone number

100 inbound calls

500 minutes of calls and recordings

On-call team management

On-call shift notifications

Call logging

Call recording

Customizable greeting

Shared voicemail with notifications

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Pro

$95/mo

$75/mo

(Limited Time Only)

Call Routing

Whether you’re forwarding your office line, or using an answering service, we make it easier. One phone number to use 24/7/365 - it always forwards to the on-call team.

Shared Voicemail

If a caller leaves a voicemail, it shouldn’t be stuck in a tech’s personal phone. Our shared voicemail box ensures that your whole team has access to a customer’s message.

Stats

How many calls does your on-call team handle per week, per month? How many calls go to voicemail without being answered? How many calls turn into sales?

Logging/Recording

Every incoming call is logged and can also be recorded.  You’ll never again wonder how your team is handling calls. That’s accountability for your team, and peace of mind for you.

Notifications

Keep your whole team in sync. On-call shift notifications for techs, voicemail notifications, and more. Managers/Owners can also get notified about key events.

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FREE TRIAL

Incoming calls are routed to your team automatically. Just define the routing plan and let it work. Any changes you make are easy and take effect instantly.